Return Policy - iltrottolino
at iltrottolino, we strive to ensure that every customer is satisfied with our products. However, should problems arise, our return policy is as follows:
1. Right to a refund or replacement
You have the right to a refund or replacement in the following cases:
Damaged or dissolved products: if your gelato is delivered damaged or dissolved, please contact us within 1 hour of delivery with photographic evidence.
Incorrect orders:If you have received an incorrect item, please notify us immediately so that we can correct the error or refund your money.
Unavailable goods: if the item becomes unavailable and is cancelled before delivery, a full refund will be made.
2. Non-refundable amounts
Refunds or exchanges will not be made in the following cases:
Changed decision: as our products are perishable, we cannot accept returns due to personal preference or changed decision.
Absence of the customer: no refund will be made if the delivery failed due to the absence of the recipient.
Allergic reactions: all allergen data is provided. It is the customer's responsibility to review this information before ordering.
3. Repayment method and deadline
Online payments: Refunds will be processed using the same payment method within 5-7 working days.
Payment on delivery: Refunds will be made by bank transfer or store credit, depending on the customer's preference.
4. Contact information
Please contact us for any queries related to your return:
📧 Email: info@iltrottolino.lt
